Policies
Welcome to Wild Hearts Lifestyle! We value your trust and are committed to providing you with a seamless and enjoyable shopping experience. Please take a moment to review our policies, which outline important information regarding your use of our website, purchases, and other interactions with our company.
1. Shipping Policy
Order Processing:
- Orders are processed within 1-3 business days.
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods and Delivery Times:
- We offer various shipping methods to meet your needs. Delivery times may vary based on your location and the selected shipping method.
- Domestic (Switzerland): 3-5 business days.
- International: 7-14 business days, depending on the destination.
Shipping Costs:
- Shipping costs are calculated at checkout based on your location and the shipping method selected.
- Free shipping on orders over a certain amount (as specified on our website).
2. Return and Exchange Policy
Eligibility:
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Custom-made or personalized items are non-returnable unless they arrive damaged or defective.
Return Process:
- Contact Us: Email our customer support team at info@wildheartslifestyle.com with your order number and the reason for the return.
- Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item back.
- Ship the Item: Securely package the item and send it back to us using the return address provided. We recommend using a trackable shipping service to ensure your return is received.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges:
- Follow the same process as returns. Once we receive your item, we will send out the replacement.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the item. We will resolve the issue promptly.
3. Privacy Policy
Personal Information:
- We collect personal information necessary to process your orders and provide a personalized shopping experience.
- Information collected includes your name, email address, shipping address, payment details, and any other information you provide.
Use of Information:
- We use your information to fulfill orders, communicate with you, improve our services, and send promotional materials (if you opt-in).
Data Security:
- We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration.
Third-Party Services:
- We may share your information with third-party service providers to perform functions on our behalf, such as payment processing and shipping.
Your Rights:
- You have the right to access, update, or delete your personal information at any time. Contact us at info@wildheartslifestyle.com for assistance.
4. Terms of Service
Use of Website:
- By using our website, you agree to comply with our terms and conditions. Unauthorized use of the website may give rise to a claim for damages and/or be a criminal offense.
Intellectual Property:
- All content on this website, including text, graphics, logos, images, and software, is the property of Wild Hearts Lifestyle or its content suppliers and protected by intellectual property laws.
Governing Law:
- These terms are governed by and construed in accordance with the laws of Switzerland. Any disputes arising out of your use of this website shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.
Changes to Policies:
- We reserve the right to modify these policies at any time. Any changes will be posted on this page, and it is your responsibility to review our policies periodically.
5. Contact Us
If you have any questions about our policies or need assistance, please contact us at:
Email: info@wildheartslifestyle.com
Mailing Address
Wild Hearts Lifestyle
Hammerstrasse 44
8008 Zürich
Switzerland
Thank you for being a part of the Wild Hearts community. We appreciate your trust and support.